Business Software by people for people

At COSMO CONSULT, we are one of the world's leading Microsoft partners for digitalisation, business software and infrastructure. Our mission: to inspire people to make companies more successful! If you are passionate about breaking new ground with positive energy, want to help shape the future of our work and experience real team spirit,

we are looking for you to join our global IT-Team as:

IT Support Agent (f|m|d)

Your tasks include:

  • Ensure (monitoring) the functionality and maintenance of the deployed infrastructure (Office365, Azure)
  • You will monitor and handle incidents across all organizations
  • The 1st and partly 2nd level support for the products of COSMO CONSULT is part of your tasks
  • You are also responsible for the administration of mobile devices (Android and iOS)
  • You will be responsible for the analysis, classification, dispatching and processing of cases in the ticket system while ensuring the service level agreement
  • You will provide direct support and troubleshooting via remote Tools
  • You work in an international team and are responsible for the operation and monitoring of our applications

It is important to us:

  • Completed vocational training or several years of professional experience in the IT environment
  • Professional experience in customer dialogue or customer service
  • Knowledge in the use of a ticket system ideally MS Dynamics CRM
  • Knowledge in the administration of mobile devices (Android and iOS) via MDM / intune
  • Good knowledge in the administration of Microsoft Windows clients, Windows Servers and Microsoft Exchange Servers
  • Good knowledge in the area of IT hardware (client PC, server and their peripherie devices)
  • Good knowledge of cloud IT infrastructures (Office365, Azure)
  • Independent work, organizational skills, customer-friendly appearance, reliability and ability to work in a team
  • English fluent in written and spoken

    Your personality and motivation is what makes you a COSMOnaut. That's why we take our time and check all applications individually.

This is what makes us stand out as an employer:

  • With us, everyone is part of the team
  • It is important to us that you feel valued and supported
  • Free and flexible working is obvious for us
  • Transformation and exciting projects are daily business for us
  • A safe and positive working environment is our highest priority
  • We are constantly improving due to our openness to new things
  • We look forward to getting to know you!

    PS: The classic benefits, such as health management, accident insurance, company pension scheme, JobTicket, JobRad and regular COSMOevents are just a few examples from our comprehensive range of employee benefits.

Would you like to become part of the team? Then apply directly online with your informative application documents, stating your salary expectations and your earliest possible starting date.

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